Employee Assistance Program
Confidential support, resources and information are available 24/7.
Personal issues, planning for life events or simply managing daily life can affect your work, health and family. App State's Employee Assistance Program (EAP) provides support, resources and information for personal and work-life issues. EAP services are confidential and provided at no charge to you and your dependents. This page explains how the EAP can help you and your family deal with everyday challenges.
Call toll-free: (844) 449-6537
TDD: (800) 697-0353
Online: guidanceresources.com
Your Web ID: appstate
Download a printable flyer here (PDF, 193KB).
The Employee Assistance Program is offered through ComPsych® GuidanceResources®. Services are strictly confidential. Click here to view the ComPsych HIPAA privacy notice.
Services and Resources for Employees
Supplemental Confidential Counseling Services
Someone to talk to.
Life can be stressful, and Counseling for Faculty and Staff provides critical, on-site support for Appalachian faculty and staff members. To supplement this on-site resource, GuidanceResources can provide short-term counseling services to help you or your dependents handle concerns constructively before they become major issues. This no-cost counseling service is staffed by Guidance Consultants highly trained master's and doctoral- level clinicians who will listen to your concerns and quickly refer you to in-person counseling and other resources for:
- Stress, anxiety and depression
- Relationship/marital conflicts
- Problems with children
- Job pressures
- Grief and loss
- Substance abuse
Your Employee Assistance Program resources provided by ComPsych® GuidanceResources® include:
Financial Information and Resources
Discover your best options.
Everyone has financial questions. With your GuidanceResources services, you can get answers to your questions from on-staff Certified Public Accountants, Certified Financial Planners and other financial experts about issues including:
- Getting out of debt
- Credit card or loan problems
- Tax questions
- Retirement planning
- Estate planning
- Saving for college
Legal Support and Resources
Expert info when you need it.
Talk to our attorneys by phone. If you require representation, we’ll refer you to a qualified attorney in your area for a free 30-minute consultation with a 25% reduction in customary legal fees thereafter. Call about:
- Divorce and family law
- Debt and bankruptcy
- Landlord/tenant issues
- Real estate transactions
- Civil and criminal actions
- Contracts
Work-Life Solutions
Delegate your “to-do” list.
Too much to do, and too little time to get it all done? The work-life specialists at ComPsych can do the research for you, and provide qualified referrals and customized resources for many needs, including:
- Child and elder care
- Moving and relocation
- Making major purchases
- College planning
- Pet care
- Home repair
GuidanceResources Online
Knowledge at your fingertips.
GuidanceResources Online is your one-stop for expert information on the issues that matter most to you… relationships, work, school, children, wellness, legal, financial, free time, and more.
- Timely articles, HelpSheets, tutorials, streaming videos and self-assessments
- “Ask the Expert” personal responses to your questions
- Child care, elder care, attorney and financial planner searches
Manager Resources
Management Referrals
Management may refer an employee as a direct result of unacceptable job performance or personal conduct, potential workplace violence, or any other issue deemed appropriate by management and Human Resources.
Mental Health, Substance Abuse and Crisis Resources
Managers may refer to these additional services and resources are available when an employee is facing mental health, substance abuse and other concerns, or when an employee is in crisis.
Critical Incident Stress Management and Debriefing
In the event of a critical incident in the workplace, through coordination with Human Resources, ComPsych counselors can provide consultative services to management regarding appropriate trauma management. In addition, trained counselors can provide critical incident stress debriefings (CISD) for employees exposed to a traumatic event in the workplace.
Critical incident stress management services require prior consultation with Human Resources.
*Please Note: Temporary employees, students (including graduate students) and individuals in visitor/ no-pay status are not eligible to access FASAP services.